We do Urgent Care Differently!

• On-Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness.
• A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making
• Performance Bonuses: All Employees Work Together, See the Results, and Share in the Success

General Position Summary:

The Occupational Health Manager manages Occupational Health operations and supervises staff of a growing urgent care medical practice. The role combines the clinical and business aspects of healthcare to ensure the facility operates efficiently and provides quality patient care as clinically trained. They also collaborate with providers to ensure the clinic operates efficiently and profitably. Knowledge of medical practice and previous management of staff are required. Good communication, attention to detail, ability to motivate and effectively lead the team are essential skills. Please note, the items listed below are not all-inclusive of the standards expected of AFC. 

Essential Functions/Major Responsibilities:

• Attending to the day-to-day management of an AFC Portland Urgent Care clinic- OCC Med side

• Helping the  UC practice side when needed & other lines of business

• Auditing clinical practices and operations to ensure high-quality patient care

• Scheduling of staff to ensure proper staffing metrics are maintained for all clinical staff, including but not limited to Medical Assistants, Front Desk Assistants, Clinic Coordinators, Medical Scribes, and Providers

• Collaborate with Chief Medical Officer (CMO) to ensure proper staffing levels for Provider staff

• Hiring, monitoring, coaching, and completing timely evaluation of performance for staff/direct reports

• Ensuring that staff is adequately trained and cross-trained where appropriate

• Ensure that staff complete onboarding process, sign 90 day expectations 

• Field all requests from vendors and partners and 

• Enforce company policies and procedures; and role model them

• Manage supplies including inventory and ordering, maintaining optimal levels per policy, and communicating to teams and providers  when there are any ordering issues

• Work with vendors and authorizing invoices for supply orders

• Interface with billing department to obtain optimal clinic revenue - Demonstrate an understanding of functionality of medical billing cycle and revenue cycle management

• Ability to utilize electronic medical records systems

• Investigate and resolve patient complaints. 

• Monitor NPS and Google reviews

• Ensure that customer/ patients service needs are met, and results are sent to correct locations

• Develop professional, clear protocols

• Responsible for customer service scores related to patient experience

• Review Occ Med AR and ensure communication and expectation with clients and their balances

• Function as a clinic liaison with external businesses

• Manage the clinical workforce using knowledge of relevant labor laws and human resources applications

• Maintains and manages HIPAA, OSHA, and BOLI compliance at all times

• Oversee Clockwise settings and set appropriate appt times while maximizing clinical flow

• Attend company meetings and training as requested by DIrector of Operations & Sales Management. May include off site functions. 

Secondary Functions:

• Answer inbound telephone calls to the clinic.

• Answer questions, transfer calls to providers and other clinics or office headquarters if appropriate, and facilitate new and rescheduling of appointments using appropriate software systems (currently Clockwise and Experity).

• If applicable and appropriately licensed, the Occupational Health Manager is expected to use clinical skills (such as MA or X-ray) to provide healthcare to patients in the clinic and may be responsible for routine clinical duties and coverage (such as Front Desk Assistant).

• Perform other job-related duties as directed by management

• Work side by side with trainees and providers to ensure a seamless flow in Occ med Clinic

Supervisory Responsibility:

Occupational Health Managers are responsible for the hiring, coaching, and evaluation of non-provider staff working within their clinic. This position will generally have between 5 and 10 direct reports trained in either Medical Assisting or Administrative Support.

Education and/or Experience:

• 1-2 years supervisory experience helpful but not required

• Must have intermediate skills in MS Word, MS Excel and be internet savvy 

• Must demonstrate knowledge of the rationale of appropriate patient care.

• Demonstrate the ability to maintain good interpersonal relationships with personnel, coworkers, and health team members 

• Communicates through appropriate channels 

• Demonstrate ability to handle emergency situations calmly and effectively

• Bachelor's degree preferred

• 5 years of work experience in the medical field preferred

Compensation and Schedule

• 62,000 - 65,000 / year depending on experience

• Full time - 40 hours per week - Monday - Friday 8:00AM - 4:30PM

Work Environment & Physical Demands:

• The work environment is typically an indoor clinical space. Work requires the ability to operate standard office equipment and keyboards.

• Required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds. 

• About 20% of the Occupational Health Manager’s time will be spent traveling within the Portland Metro area. Must have the ability to walk short distances, and/or drive a vehicle to attend meetings, deliver and pick up supplies and deposits.

• Schedule may be somewhat unpredictable and include weekend and evening hours.

Exhibit Company Core Values:

• Commitment - Commitments are clearly made and met
• Health - Healthy living for everyone is promoted through sustainable and responsible behaviors
• Excellence - Excellence in everything we do
• Celebrate - Celebrate wins - both small and large
• Trust - Trust builds teamwork through vulnerability and respect