Patient Services Representative / Front Desk

Portland, Oregon, United States | Full-time


*2022 Top Workplace*


  • On Demand Care: Immediate Care for Injuries, Illness, Primary Care and Wellness.
  • A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making
  • Profit Sharing: All Employees Work Together, See the Results, and Share in the Success

Patient Service Representative - The Patient Service Representative, also known as the Medical Front Office Receptionist, is a highly-skilled customer service representative and plays a key role as the first point of contact for patients in the clinic. Maintains a positive patient experience by ensuring proper check-in, registration, and communicating insurance coverage.

Education and/or Experience Requirements:

  • 3+ years of customer service in person-to-person work environments preferred
  • 1+ years experience with administrative duties preferred.
  • Computer skills/literacy, required
  • Medical terminology knowledge is strongly preferred

Opportunities To Learn & Grow:

  • This patient-facing position is an excellent first step into healthcare
  • Opportunities to take on a Medical Assistant Apprenticeship program available
  • Costs are covered by AFC!  

Pay and Benefits:

  • $17.50 - $26.95 + / hour Depending on Years of Experience
  • Plus Generous Employee Profit Sharing Bonuses are paid quarterly 
  • Full-Time Benefits Eligible
  • 401k at 1 year, with a 3% Employer Contribution
  • 3 Weeks Paid Time Off
  • AFC covers 100% of costs for family care when using our AFC clinics

Schedules: Full-time, ~40 hrs/week. Shifts are set schedules; Wednesday-Saturday

  • Back half of the week: Wed 1:00 pm - 8:00 pm, Thurs-Fri 8 am - 8 pm, Sat 9 am - 6:00 pm

Locations: AFC Portland is growing to meet the needs of our community. If you have an interest in ANY of our clinic locations, we encourage you to apply. Please be sure to inform our Recruiter of your preferred location during your interview. 

Clinic Locations:

  •  - Northeast Portland
  • - Northwest Portland (Moving to Cedar Mills)
  • - Tigard
  • - Oregon City
  • - Beaverton
  • - Hillsboro 
  • - Cedar Mills (Opening Spring 2023)

What We Need: We are currently seeking energetic, driven, and team-oriented Patient Service Representatives / Medical Front Office Receptionists who have excellent communication skills, attention to detail, and who focus on high-quality patient care. Must be comfortable working in a fast pace, high-volume clinic while maintaining the ability to multi-task accurately while completing patient registration, collecting payments, navigating the EMR, and performing regular office duties. A sense of urgency while maintaining calm and collected are important attributes.

Essential Functions/Major Responsibilities:

  • Greet and acknowledge patients with a warm and friendly demeanor
  • Provide appropriate forms upon check-in and completing patient registration in EMR
  • Electronically verifying insurance and accurately reviewing the coverage to collect necessary payment due at the time of service
  • Check out patients by collecting, organizing, and scanning medical records into charts as needed and providing copies to the patient
  • Answering calls and resolving needs or directing to the appropriate department
  • Overseeing incoming emails and faxes to the clinic and taking corrective action to complete each request
  • Responsible for the setup and close out of the cash drawer
  • Maintaining a clean and tidy work environment including proper disinfecting of the lobby area between patients
  • All other duties as assigned by the Clinic Manager.

Exhibit Company Core Values:

  • Commitment - Commitments are clearly made and met
  • Health - Healthy living for everyone is promoted through sustainable and responsible behaviors
  • Excellence - Excellence in everything we do
  • Celebrate - Celebrate wins - both small and large
  • Trust - Trust builds teamwork through vulnerability and respect

Safety & Wellbeing:

  • Vaccination Policy: As a healthcare company, AFC believes that the safety and well-being of our staff and patients is a top priority. Therefore, we require new hires to have received all required vaccinations, including, but not limited to, measles, mumps, flu, and COVID-19
  • Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background and drug screenings.