Generally Position Summary: 

The Revenue Cycle Manager (RCM) is responsible for overseeing the full revenue cycle for a multi-clinic healthcare organization, ensuring accurate, timely, and compliant billing and collections. This role leads the billing team, manages day-to-day revenue cycle operations, and drives continuous improvement in cash flow, payer performance, and operational efficiency. 

Essential Functions/Major Responsibilities:

Revenue Cycle Ownership & Results:

• Own the end-to-end performance of the revenue cycle, including billing, accounts receivable, denials, and collections

• Ensure timely, accurate, and compliant billing across all lines of service

• Monitor and improve key metrics such as AR aging, denial rates, net collection rate, and billing timeliness

• Identify revenue risks, trends, and opportunities and drive corrective action

Team Leadership & Accountability

• Lead and manage the billing team and coordinate with any outsourced billing partners

• Establish clear workflows, priorities, and productivity expectations

• Coach, train, and develop team members to improve accuracy, efficiency, and performance

• Hold team members accountable for quality, timeliness, and results

Payer Management & Operational Improvement

• Oversee payer follow-up, denial management, appeals, and escalations

• Analyze denial trends and payer behavior to reduce rework and prevent future issues

• Develop, maintain, and improve revenue cycle processes and documentation

• Partner with Finance, Operations, and Clinical leadership to support reporting, forecasting, and operational changes

Education and Experience:

• 5+ years of healthcare revenue cycle experience (urgent care, outpatient, or multi-site healthcare preferred)

• Prior experience managing revenue cycle and billing teams

• Strong understanding of payer rules, denials management, and reimbursement processes

• Experience working with EHR and billing systems 

• Strong organizational, analytical, and communication skills

Required Skills/Abilities:

• Technology & Systems Aptitude - The ideal candidate is technologically savvy and comfortable working across multiple systems and platforms (Mac and PC). They demonstrate a strong ability to learn new technologies quickly and adapt to evolving tools and workflows. Proficiency with Google Workspace or Microsoft Office Suite is required, along with experience using EHRs, billing systems, and payer portals. Familiarity with revenue cycle, practice management, or healthcare billing platforms is strongly preferred.

• Clear & Effective Communication - The ideal candidate is an excellent communicator, both written and verbal, and can convey complex information clearly and concisely. This includes strong proficiency in spelling, grammar, and professional writing, as well as the ability to summarize large or complex datasets, payer issues, or operational challenges for a variety of audiences. Comfort communicating with staff, leadership, payers, and external partners is essential.

• Organization, Prioritization & Accountability - The ideal candidate demonstrates exceptional organizational and time-management skills. They can effectively prioritize competing demands, meet deadlines, and maintain a high level of accuracy and attention to detail in a fast-paced environment. This role requires the ability to manage multiple workflows simultaneously, adjust priorities as needed, and ensure revenue cycle activities are completed accurately and on time.

• Analytical & Data Proficiency - The ideal candidate has strong analytical skills and is highly proficient in working with data and spreadsheets. This includes the ability to create, review, and interpret revenue cycle reports, manipulate and analyze data sets, and identify trends or issues impacting performance. Advanced spreadsheet skills and a strong understanding of reporting structure, accuracy, and data integrity are important for success in this role.

• Exhibit Company Core Values:

• Commitment - Commitments are clearly made and met

• Health - Healthy living for everyone is promoted through sustainable and responsible behaviors

• Excellence - Excellence in everything we do

• Celebrate - Celebrate wins - both small and large

• Trust - Trust builds teamwork through vulnerability and respect

Job Conditions:

The work environment is a corporate office space but can occasionally require clinical visits and working indirectly with patients, clinical staff, and providers. Normal working hours are 8:00am-4:30pm weekdays. 

Physical requirements include prolonged periods of sitting at a desk and working on a computer, and ability to lift 15 pounds at times.

Pay and Benefits:

• Salary is dependent on experience and qualifications. The expected range for this role is $65,000 - $75,000 annually.

• Performance-driven bonuses, paid monthly

• Full-Time Benefits Eligible

• AFC covers the costs of medical care for employees, spouses, and dependents when using our AFC clinics for health services

• 401k at 1 year, with 3% Employer Contribution

• 3 Weeks of Paid Time Off 

Schedules & Location:

• Full-time, roughly 40 hrs/week.

• AFC Corporate Headquarters - 8060 SW Pfaffle St, Tigard, OR 97223, USA

• Traditional business hours Monday - Friday

• Both traditional in-office setting located in Tigard and remote work available as organized by the supervisor. First 90-days will be required in-office full-time before a hybrid work schedule.

Safety & Wellbeing:

• Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace, including THC. Offers are contingent on the successful completion of background checks and drug screenings.

• EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.