WE DO URGENT CARE DIFFERENTLY

• On-Demand Care: Immediate Care for Injuries, Illness, Primary Care, and Wellness.

• A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making

• Performance Bonuses: All Employees Work Together, See the Results, and Share in the Success

Who we are: AFC Urgent Care is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. At AFC Urgent Care you will be part of a growing team providing high quality healthcare to our patients.

Our Core Purpose: We value each individual and commit to improve every life we touch with dignity, care, and compassion. Every patient who walks through our doors deserves nothing less.

What the job offers:

• Opportunity to work within a growing organization that truly values its employees and has developed a culture to meet the needs of those employed.

• Work along with other passionate, caring team members in a fast paced and exciting environment.

• Competitive compensation, bonus program, Health, Dental and 401k benefits!

General Position Summary: The Associate Account Representative  provides a consistently excellent level of client services to our existing Occupational Health clients. The position will utilize a strong administrative-focused skillset to support our growing Occupational Health line of business.

Essential Functions/Major Responsibilities:

• Manage an active and accurate database of current accounts in the Customer Relationship Management (CRM) system. Assume full accountability for the ongoing management of activities to ensure client satisfaction.

• Perform all responsibilities and activities in a way that reflects high ethical standards and integrity.

• Establish and maintain positive working relationships with all departments, clinics and corporate employees. Assist in training with clinics and communicate openly and consistently with staff regarding changes, updates, and additions related to Occupational Health and assigned accounts.

• Assist in Accounts Receivables (AR) for assigned accounts as needed or directed

• Build and maintain expertise on industry standards, policies, and trends in Occupational Health (e.g., OSHA, DOT, FMCSA, etc.).

• Getting results to companies as requested

• Investigate why the results were not sent w/in 24 of appointment

• Keeping company contact information up to date in all 3 EMR systems (Experity,CoWork,Medfiller)

• Building/Updating protocols as needed per Sales Team

• Researching potential accounts

• Past Due AR account calls

• Converting company forms into fillable PDF’s

• Helping companies getting set up with CRL/Form Fox for UDS/EBT results

• Help with account management of the C/D accounts

Specific Job Skills:

• Strong organization and communication skills.

• Demonstrates skills to work independently. Ability to use problem solving skills and value creation skills to maintain existing client relationships. Attention to following through with communications with all accounts and clinics.

• The ability to build and maintain positive and mutually beneficial relationships.

• A passion for learning, self improvement, excellence, and integrity.

• The desire to bring fun, creativity, mutual rewards, and health to the business and medical community.

Schedule and Compensation

• Monday - Friday', 8AM - 5pm
• $21 - $26 an hour DOE with monthly bonuses
• Full Benefits including free urgent care in our clinics!

Education and/or Experience:

• Associate’s degree or relevant education preferred

• Experience utilizing a CRM preferred 

• Previous experience in healthcare a bonus, but not required

Job Conditions:

• Typical Monday through Friday work week consisting of a minimum of 40 hours 

Exhibit Company Core Values:

• Commitment - Commitments are clearly made and met

• Health - Healthy living for everyone is promoted through sustainable and responsible behaviors

• Excellence - Excellence in everything we do

• Celebrate - Celebrate wins - both small and large

• Trust - Trust builds teamwork through vulnerability and respect

Safety & Wellbeing:

• Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings.

• EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.