We do Urgent Care Differently!

On-Demand Care: Immediate Care for Injuries, Illness, Primary Care, and Wellness.

A Supportive Culture: Encouraging Teammates, Engaged Leadership, and Collaborative Decision Making.

Performance Bonuses: All Employees Work Together, See the Results, and Share in the Success.

General Position Summary

The Occupational Health Manager is a critical role responsible for managing Occupational Health operations, supervising the related staff, and bridging communication across departments within a growing urgent care group. This role requires deep experience in Occupational Health Operations (a minimum of 3-5 years is required) and a strong understanding of both the clinical and business aspects of Occupational Healthcare services.

The Manager will ensure the facility operates efficiently, that staff maintain high-quality patient care, and will serve as a key liaison between departments. They must be adept at cross-functional skills to effectively manage results and processes across multiple clinic sites in collaboration with peer managers. Knowledge of medical practice and previous management experience are required. Essential skills include good communication, attention to detail, and the ability to effectively motivate and lead the team.

Please note: The items listed below are not all-inclusive of the standards expected of AFC.

Essential Functions/Major Responsibilities

Cross-Functional Management & Business Acumen

• Effectively manage operational results and process consistency across multiple clinic sites through collaboration and partnership with peer managers and the Director of Operations.

• Interface with the billing department to ensure optimal clinic revenue; demonstrating an understanding of the medical billing cycle and revenue cycle management, particularly for Occ Med services.

• Review Occ Med Accounts Receivable (AR) and ensure clear communication and expectation setting with clients regarding their balances.

• Function as a clinic liaison with external businesses (employer-clients).

• Enforce company policies and procedures as a role model for the team.

• Manage Occupational Medicine supplies including inventory and ordering.

Occupational Health Operations & Expertise

• Attend to the day-to-day management of the Occupational Medicine (Occ Med) side of the AFC Urgent Care PNW clinics.

• Apply expertise to optimize service delivery and patient as well as employer-client satisfaction.

• Utilize technical knowledge and certifications (or demonstrable familiarity) in specialized areas such as Breath Alcohol Testing (BAT), Drug Screens (including Federal/DOT), DOT Physicals, Spirometry, FIT testing, and other Occ Med protocols to guide clinical operations.

• Lead efforts to maintain and standardize process details and documentation for all Occupational Health services provided for employer-clients, ensuring compliance and clarity.

Staff & Training Management

• Mentoring, coaching, and completing timely evaluation of performance for staff/direct reports as it relates to Occupational Medicine.

• Improve, implement, and maintain training standards for clinical staff within Occupational Medicine services to maintain competency and compliance in all procedures, ensuring that staff are adequately trained and cross-trained where appropriate.

• Coordinate with clinic managers to ensure proper staffing metrics are maintained.

Quality & Compliance

• Auditing clinical practices and operations to ensure high-quality patient care.

• Provide white glove service to employer-clients and patients alike.

• Develop professional, clear protocols and ensure that this documentation is reflected comprehensively in our EMR system.

• Maintains and manages HIPAA, OSHA, and BOLI compliance at all times.

• Oversee schedule settings and set appropriate appointment times, optimizing clinical flow.

Supervisory Responsibility

The Occupational Health Manager is responsible for the hiring, coaching, and evaluation of non-provider staff working within their clinic. This position will generally have between 1 and 5 direct reports trained in either Medical Assisting or Administrative Support.

Education and/or Experience

• Minimum of 3-5 years of dedicated experience in Occupational Health Operations is required.

• Minimum of 1-2 years of management experience is required.

• Demonstrated technical knowledge of Occ Med testing and certifications (e.g., BAT, Spirometry, DOT protocols) is highly preferred.

• Bachelor's degree preferred.

• Demonstrate knowledge of the rationale of appropriate patient care and the ability to handle emergency situations calmly and effectively.

Compensation, Benefits and Schedule

• $70,000 - $74,000 / year depending on experience.

• Full time,  Monday - Friday available 8:00 AM - 4:30 PM

• Full-Time Health, Vision, and Dental Benefits Eligible

• Free Health Services provided by AFC Urgent Care PNW for employees, spouses, and dependents

• Traditional 401k Retirement plan, with 3% Employer Contribution

• 3 Weeks Paid Time Off 

Work Environment & Physical Demands

• About 10% of the Occupational Health Manager’s time will be spent traveling within the Portland Metro area to manage multiple sites and client relations.

• The work environment is typically an indoor clinical space. Required to stand, walk, sit, talk, or hear; use hands to handle or feel objects; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch, and lift up to 25 pounds.

• Must be able to respond to emergency situations as needed.

Safety & Wellbeing

Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings.

EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please mention the phrase “I read the job post top to bottom” during your interview!